1. Data Controller

The controller responsible for processing your personal data is:

POLITOU V KAI SIA EE
Trading name: POINT OF BEAUTY / Politou Vasia
Address: 17 Kerasountos Street, Aigaleo, 12242, Greece
VAT Number: 800476876
Phone: +30 211 4124763
Email: vasia@politouvasia.com

2. What data we collect

• full name,
• phone number,
• email address,
• city or service area,
• details submitted through contact, quote or appointment forms,
• service-related information,
• hair-related information such as natural hair length, density, colour and desired result,
• appointment preferences,
• photos you choose to send us,
• newsletter details such as email, name, city and marketing preferences,
• technical browsing data such as IP address, browser, device and cookies,
• technical anti-spam data collected through Google reCAPTCHA.

3. How we collect your data

• when you complete a contact, quote or booking form,
• when you contact us by email, phone or social media,
• when you send us hair photos for assessment,
• when you subscribe to our newsletter,
• when you visit our website and interact with cookies, analytics or anti-spam tools.

4. Why we process your data

• to reply to enquiries and requests,
• to provide pricing information and service recommendations,
• to assess your needs and suggest the most suitable service,
• to arrange, confirm or amend appointments,
• to deliver our services,
• to issue invoices or other required tax documents,
• to analyse website traffic through Google Analytics,
• to protect forms and the website from spam, bots and abuse through Google reCAPTCHA,
• to send newsletters and marketing emails through Mailchimp where you have given the appropriate consent or where another lawful basis applies.

5. Legal bases

• Consent: when you choose to subscribe to our newsletter, accept non-essential cookies or provide optional material.
• Pre-contractual steps / Contract: when you request a quote, appointment or service.
• Legal obligation: when we must keep accounting, tax or legal records.
• Legitimate interests: for website security, abuse prevention, request handling and service improvement, always with respect for your rights and freedoms.

6. Your rights

Under applicable data protection law, you may have the right to:

• be informed,
• access your personal data,
• rectify inaccurate data,
• request erasure,
• request restriction of processing,
• data portability,
• object to processing,
• withdraw consent at any time where processing is based on consent.

7. Exercising your rights

If you would like to exercise any of your rights regarding your personal data, please contact us at vasia@politouvasia.com.

We will make every effort to respond without undue delay and within the timeframe required by applicable law.